measurementsMonitoring online performance brings to mind two clichés: ‘never mind the quality, feel the width’ and ‘if you can’t measure it, you can’t manage it’. As even the best statistics are measures of volume, the human tendency – to take the easiest path, by measuring what’s easiest to measure – is to monitor the width. Or in traffic terms, the volume.

That’s not wrong per se – you need to know which web pages are (and aren’t) being looked at, which email newsletters triggered the most clickthroughs – but it’s not the whole story. Like any kind of statistic, online traffic figures require interpretation.

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Video is making a real difference to our online viewing experience, and many companies are now exploring the best way to incorporate video into their online presence. Online viewing is growing dramatically, providing significant and unique opportunities to grow brand awareness, convey company missions, values and ethos, promote both products and services, drive web traffic and uplift sales in B2B and B2C marketing – an opportunity that Virtual Viewing, working in partnership with A2S Works, can help you to realise.

They say a picture paints a thousand words: moving pictures say even more. The following video illustrates just some of the points we make in this article (as well as introducing us):

So where do you start? – read on to find out more.

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If you follow the media’s coverage of the media itself, you’ll be aware of plans for some daily newspapers – currently available to read pretty much in their entirety free of charge online – to put their content behind ‘paywalls’. There are complex business reasons at play: newspapers are struggling financially as more of us get our news from the web. Google and other search engines make it easy to browse not just the country’s but the world’s newspapers in an instant. Indeed, people use Google – making Google profitable – to access newspapers online, who make nothing from the transaction. Old business models are being outstripped not just by technology, but by the way we use it.

But listening to James Hewitt, editor of The Times, being interviewed on The Today Programme recently, he raised a point that is hugely relevant to all websites – whether or not they charge for access beyond their first page. That first page – usually your Home Page – is not just a gateway: it’s also a lure to tempt people to explore further, and an advertisement for what they will find inside. Hewitt drew the comparison of a newsstand: customers see only the front page – and usually just the top half of it. That view must tempt them to buy the paper, confident about its content.

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All businesses and organisations work in their own ways, and serve different markets with different goods and services, but they have at least one thing in common: a need to make their marketing budget work as effectively as possible. Your existing marketing mix may include: your own printed materials; trade, national and local newspaper advertising; direct mail and/or email campaigns. Embracing internet marketing can add a whole new range of channels: websites, search engine advertising, email campaigns, social media and much more. But the continuing responsibility of marketing budget holders is to balance spending in these areas to maximise effectiveness.

The percentage of your business that comes directly from websites or email campaigns will vary from one sector to another. A business selling goods online, for example, should make every effort (through email campaigns, search engine advertising and integrated use of social media) to drive as much traffic as possible to the website, as cost of sales online may well be substantially lower. The context may be very different for a consultancy, where the role of a website or an email campaign is more likely to focus on establishing brand positioning and values, making the latest news, offers and service details available as quickly as possible, providing information about services and including calls to action that encourage – and make it easy – for web site visitors – to make contact with appropriate points within the business.

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Sometimes finding what you really want can be surprisingly difficult, when the question seems so straightforward. Let me give you an example. It was getting late and I was beginning to worry that I wouldn’t be able to find anywhere to eat (I was out in the wilds), when a nice-looking pub-cum-restaurant hove into view. Wanting to make my mind up quickly before I missed my chance to get an order in, I spotted a framed menu in the doorway. At which point, I realised it was the Plain English Campaign I needed to speak to, not the restaurant manager. To give you one example, “Pan fried locally reared choice organic Herefordshire …”. I suspect you’re beginning to get the (cough) flavour. I was half-way along the second line before I hit a noun: Steak. The simple concept of ‘main information first, detail in small print’ had clearly bypassed the menu writer in the effort to impress, and left floundering about trying to work out if I could have beef.

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